AMC Theaters in Danbury - Customer Service Success! @AMCTheatres #customerservice

I can't remember how or why I started traveling almost 45 minutes to a movie theater.  Part of the reason is kind of silly -  Twizzlers.  See, when my local theater removed Twizzlers and replaced them with Red Vines, I was sad.  I changed my go-to candy to something else, but Twizzlers is such a great movie theater candy.

And though I don't remember much about the why of my first trip to the AMC Theatre in Danbury,CT, the reasons I keep going back are numerous.  They have comfortable seats.  They have Twizzlers.  They have a Coke Freestyle machine.  They have an IMAX theater.  They have great Customer Service.

Usually AMC is the first to promote and sell tickets to special marathon events, and I wind up taking myself to Danbury for a day to participate with other fans.  My first experience was the Hobbit marathon, which allowed viewers to see the 3rd installment a day or two ahead of the actual release.

My PicCollage thanking AMC Theaters for a great event for the Hobbit Marathon

Just last December I was there for almost a full 24 hours as part of a group watching the entire Star Wars saga prior to the release of the long awaited Episode VII.  The staff there were great - especially because they kept everything open for us as we were there from 1am through about 10pm.  The staff never seemed tired, had various trivia games between movies for prizes, and was very enthusiastic.

So I was glad to see that, yet again, AMC was participating in a special "double feature" that allowed people to see the original Independence Day movie prior to the new movie, Independence Day: Resurgence. I purchased, what I thought was a ticket to see the 1996 movie in 2D and then the latest edition in 3D.

By the time I got to the theater, I was running a little later than I wanted to be.  So I was very disappointed when NONE of the ticket machines were powered on.  I like the paper version of the ticket, so I was pretty disappointed to see I couldn't physically pick up my tickets.  To make matters worse, they had 1 person helping people who needed to buy tickets and the line was 20 people long and because I had low battery and not a great phone signal, the AMC app was not working for me to be able to show my ticket code on my phone.

Already I was having a bad experience.  Then I turn my ticket in and am told what theater to go to.  I wasn't handed 3D glasses so I asked, "Isn't the second movie in 3D?"  The person checked and I was told that it wasn't.  I said okay, thank you, and then muttered to myself, "I'm pretty sure when I bought the ticket it said the new movie was in 3D..."


Even though I was late, it seemed not many other people were interested in the Double Feature, so I had my pick of seats.  The movie starts on time, and not even 30 seconds into the movie, it freezes. 

No, I'm not even joking.

So now, I had to wait on a long line to pick up my ticket (which never happens), I was told the 2nd movie was in 2D, not 3D, and the movie is frozen.

A few minutes later the lights came up and a couple employees walk into the theater.

Here's where we get to the GREAT Customer Service.

They explained there was some confusion about the 2D/3D aspect of the movie, and the theater we had been assigned didn't have the digital 3D capabilities.  So, we would watch 2D where we were, and then we were being given access to the 3D IMAX seating at 8pm as opposed to standard 3D.  We were also given vouchers for a free movie any time at any AMC Theatre establishment.

Above and beyond they went with their Customer Service.

So, when people ask me why I drive to Danbury in order to see a movie, I might tell them it is because they have Twizzlers, or a Coke Freestyle machine, or the closest IMAX theater.  But the truth is it is because they have really AWESOME Customer Service.

Thank you AMC Theatres for your awesomeness!