Pages

Monday, October 31, 2022

Monday Musings - If you build it, use it!

While it is not the healthiest thing in the world for me to eat, during the week when I have some time between work and a meeting I stop for fast food. I'm trying to be better about this, but sometimes it is just convenient.

Anyway, as I drive through some of these places, I find the following:

  • A single window where you both pay and receive what you ordered.
  • Two windows, one where you pay and the next window where you receive what you ordered.
  • Two windows, one you drive by because it is being used for storage or just isn't used at all, and the second window where you both pay and receive what you ordered.

It is the last one that bothers me the most. Because seriously, if you have renovated your establishment and added a window somewhere, whether it is the first window or the second one, it was built for a purpose - to be used! Not to be a storage area. Not to be constantly closed. Not to be constantly passed by. It might help with long lines in a drive through. Maybe it won't. But seriously, the addition of these windows whenever they are done are probably paid for by someone within the business, be it a franchisee or corporate. I wonder what they say when they see the newly build window never used - or worse, being an area to just store supplies! 

And don't get me started on places that have 2 drive through lanes, 2 drive through orders being taken at once, to only be put into 1 lane to pay for said orders and then receive the food. I'm sure that is to aid with quicker orders being taken but more than once someone who just HAD to wait in line ahead of me even though I had clearly completed providing my order before they did had to specify what their order was because the person at the window thought it was my order they were getting.

Pondering the need for 2 drive through windows...


No comments:

Post a Comment